FashionWholesaler.com:
Wholesale Hair Ornaments & Handbags Outlet

Store Policies:

1. General Info.
2. Delivery Policy
3. Payment Policy
4. Tax Policy
5. Return Policy
6. Credit Card Payment Authorization Form

General info:

1. This website is designated for wholesale only. All prices are in US dollar.

2. Minimum Order Amount:
   
   - For US domestic on-line/fax ordering, the minimum order amount is US$150.00 plus S&H per order. For phone ordering, the minimum amount is US$200.00 plus S&H per order. The US$25.00 surcharge applies to each order under US$100 order amount. The US$15.00 surcharge applies to each order under US$150 order amount but above US$100.
   
   - For International ordering, the minimum order amount is US$450.00 plus S&H. The order under the minimum will incur a $45.00 of surcharge.
   
   **The international orders are considered as the orders placed in USA but shipped to foreign country address, or the orders are placed from foreign country but shipped in USA.
   
   

3. We do no longer provide the print catalogue due to the rapid change of the fashion items. We update product information weekly and post the majority of the stocks on-line only.
   
   

4. The colors shown on the products are an approximation of the original colors, and are variable with your monitor and/or graphic card.
   
   

5. Due to some circumstances beyond our control, all prices, product availability , descriptions and colors are subject to change without notice. Customers are responsible for inquiring & confirming current information at the time of purchase.
   
   

6. We strive to fill your order completely, but not guaranty the order quantity. We are not responsible for orders placed before the price reduction. We reserve the right to substitute similar items if not instructed otherwise.
   
   

7. The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. we reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.
   
   

8. The payment notice must be received within 2 working days and the payments must be received within 5 working days as of the order placed. Or the open sales order will be cancelled automatically. (No reserve!)
   
   

9. All promotion, discount, special offers, pre-orders, close out, or package deal are non refundable. The orders were cancelled or refused after shipping are not acceptable, there will be applied a 25% cancellation fee. The S&H is not refundable.
   
   

10. Any special request such as no substitution, or special delivery request, or any other, needs to be added under the comment area on the bottom of the order form. Or your order will be processed under our daily routine schedules and store policies. Any refused package or item(s) because of lack of such advanced special requests will be charged 25% restocking fee. The S&H is not refundable.
    
    

11. You will receive an order confirmation right after you place the order on-line. If you find any information is entered incorrectly, contact us immediately at orders@gifts-pontier.com , or we are not liable for any incorrect information you provided.
    
    

12. All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance to the shipping courier's standard and matching with your credit card statement address (if you select pay by credit card method). FashionWholesaler.com reserves the right to charge up to $10 per box address correction charge for any incorrect address, address correction or forwarding address that different than the original address on the invoice.
    
    

13. If you have any inquiry or revision about your order(s), please e-mail to orders@gifts-pontier.com. We are not responsible for any delay of re-forwarding your order related requests to the order department.
    
    

14. We are not liable for any delay caused by invalid information, or un-matching billing/shipping information that your issuing bank has on file, or any other insufficient/invalid information that holds your order for further clarification.
    
    

15. We update the store policies when needed without prior notice. Customers are responsible for reading the store policies before submitting the order(s)every time. If you place the order via fax or phone order, you need to sign on store policies form. Or your order will be held until we receive your signature.
    
    

16. Please be aware that orders ship to outside the USA may require duties and customs clearing fees not associated with the purchase price or shipping charges. These additional funds depend on your countries duties/customs laws and regulations. The receiver of the goods will be responsible for paying any such fees.
    
    

17. We reserve the right to refuse your return based on our return policy.
    
    

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Delivery:

We ship the orders within two business days upon receipt of your order and payment. We close on Saturday, Sunday and all Holidays. You'll receive an E-mail confirming your order. You will receive a tracking info. via e-mail once your order has shipped from our warehouse. Please assure you provide us with the most recent valid e-mail address for contacting.

Domestic Orders Shipping:



1. All domestic orders are shipped via UPS/DHL/FedEx services within the United States if not instructed otherwise. UPS/DHL/FedEx ground service may take 2~5 working days (excluding the pick-up day) for delivery depending on your shipping location. We have no control over UPS/DHL/FedEx or other carriers suggested arrival times. If you feel your packages are not received on time, please call UPS at 1-877-pick-UPS/DHL at 1-800-call-DHL or the carrier you use.
   
   

2. The shipping rate shown on the order form is an estimated ground shipping charge. The shipping charge may not be reflected in the shopping cart correctly and will be adjusted manually to reflect actual shipping rate.

   For domestic orders, you can choose:
   

   Ground service ( 5~7 days)-Your Invoice will manually be adjusted to reflect actual shipping rate.
   

   3 Day Select- Your Invoice will manually be adjusted to reflect actual shipping rate.
   

   2nd Day PM-Your Invoice will manually be adjusted to reflect actual shipping rate.
   

   Next Day Air PM- Your Invoice will manually be adjusted to reflect actual shipping rate.
   
   

3. No P.O. Box and APO/FPO address please!!
   
   

4. Hawaii, Alaska, Virgin Island, Puerto Rico and Bahamas UPS/DHL Next day only.
   
   

5. Orders placed on Friday, Saturday and Sunday are processed on the first following business day by the sequence of the orders received. No delivery will be made on Saturday, Sunday and all Holidays. If you need to receive your packages by certain day, please place your order earlier.
   
   

6. We are not liable for carriers' delays, lost or damage during transportation.





7. If you feel it is not safe to leave the package(s) in front door, please request the "signature required" service ( extra $2.00 per package) or buy the insurance. (1% of the insured amount)

Regarding to the lost packages:



1. The packages got lost during transition - the carrier (UPS/DHL/FedEx) only reimburse up to US$100.00 per package. We are not liable for the lost of packages.
2. The package safely delivered to your assigned address or leave in front door - we/ the carriers are not be responsible for the lost package(s).
3. If you feel it is not safe to leave the package(s) in front door, please request the "signature required" service ( an extra $2.00 per package) or buy the insurance (1% of the insured amount)

International Orders Shipping:



1. We ship international orders via USPS Express mail or DHL worldwide express if no instructed otherwise. The shipping charge shown on the order is not applied to the international orders.
   
   

2. For international orders, they will not be processed until you agree on the quoted shipping rate. So please assure you provide us with the entire shipping address for estimating the shipping charge for your order.
   
   

3. Since the waiting for your confirmation of the shipping charge and the payment, the international orders will take more days for dispatching. Therefore, the earlier you respond to our e-mail/fax, the sooner your packages will be delivered.
   
   

4. We have no control over the postal office/DHL service, customs processing, or suggested arrival times. If you find you are not receiving the packages within 10~14 days, please contact us immediately at orders@gifts-pontier.com.

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Payment Methods:

"FashionWholesaler.com" will appear on your credit card statement.

***Note:
We do not tolerate credit card fraud, which is a felony. If it is determined that an attempted order is fraudulent, we will report all information to the FBI, at http://www.ifccfbi.gov

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Sales Tax

Orders ship to California will have 8.25% sales tax added, if you do not provide a Resell ID. To get the reseller form click here. Please complete the reseller form and fax it back to us at 562-404-0181.

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Return Policies

All defects/returns must be reported to us via E-mail and requested a Return Authorization number (RMA) and further instructions. Please refer to RMA Requesting Procedures/Requirements section. We reserve the right to refuse your return based on our return policy.

Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays or damage during transportation.

If the defect is clarified by manufacturing defect after inspection, we will replace or credit your account upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved.



Return: To avoid unnecessary return, be sure you have read and inquired all the product information before submitting your order. We do appreciate your cooperation. The return subjects to $15.00 or 25% re-stocking fee which ever is greater. Shipping and handling fees are not refundable. Each item needs to be returned in original package. Or the return will not be accepted and the credit will not be issued.



Refusals: Refused, unclaimed, or undeliverable orders subject to $15.00 or 25% re-stocking charge which ever is greater.

RMA Requesting Procedures/Requirements

1. All defects/returns must be reported to us via E-mail at RMA@FashionWholesaler.com (no phone call request is accepted) within two business days from the date you receive the shipment for a RMA request form before your RMA is approved. We do not accept any defect claim/return request after the two-day period is over or item that has been used or damaged for any reason.





2. We will fax/e-mail you the RMA request form. Please fill and fax the forms with your signature back to us within 2 business days after you request for RMA at 562-404-0181. We will further respond with a RMA# and shipping address. If your request pasts the 2-day waiting period, or if you do not respond within 2 business days after the RMA form is provided, or lack of any information, your request will be cancelled/denied. No exception!





3. If you do not receive any RMA confirmation number in 2 business days from the day you request, you are liable to contact us within 2 days. Or we are not responsible for the lost of RMA confirmation by fax or e-mail.





4. No returns will be accepted without a RMA # and/or after 7 days from the day the RMA number is issued. If the return items are damaged by carrier while sending back, we are not responsible for the damages. Please assure you pack the items well. You may also purchase the insurance from the carrier.





5. RMA number is required to be written outside of the box(es), or your packages will be refused. A copy of RMA request form with valid RMA number should be attached with the package as well. If the items claimed defective but clarified in good condition after the receipt of the return, the 25% restocking fee will be still applied. The returned items that are not claimed on the RMA request form will not be accepted and credit. The promotion package/final sale items are not accepted for return.





6. No cash refund. The amount will be applied against future purchases.

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Thank you for shopping with
www.FashionWholesaler.com
www.Gifts-Pontier.com